At Zerai, we take great care in preparing, packaging, and dispatching every order to ensure a reliable and elegant delivery experience. All orders are processed within 2–5 business days before shipment. Once dispatched, you will receive an email confirmation containing your tracking details and order summary.

Our standard delivery window is 5–15 business days, depending on your location and the type of item ordered. In-stock warehouse pieces are generally delivered sooner, while international items may require additional time due to fulfillment and customs procedures. Tracking updates may take several days to appear, and you can conveniently follow your order’s journey at https://zerai.org/apps/17TRACK.

If your order contains multiple products, please note that items may arrive separately. This allows us to deliver your pieces as efficiently as possible while maintaining our quality standards. Zerai ships worldwide, and shipping costs are automatically calculated at checkout based on your region and order weight.

Please ensure all delivery details are accurate before confirming your order. Zerai cannot assume responsibility for parcels delivered to incorrect or incomplete addresses provided at checkout.